I wanted to make you aware that Rob is one of the most knowledgeable, pleasant and easy going people I have ever worked with at IBS. We had an issue with the database and Rob knew exactly how to fix it and even showed us some little tricks to troubleshooting along the way. He was also very flexible as we were also relying on another vendor to restore a database without a time frame of success. Once restored Rob reached out to me almost immediately after I emailed him. The level of service compelled me to reach out to you and let you know his value to us.