Add the Consumer Department, get the same benefit
Our Consumer Collection Department came on board a few months ago. Back when we were installed, they didn't think they needed it as they had recently added to their staff. However, even with this additional staff, due to rising delinquencies the early collection efforts needed additional support. They too are happy that all the accounts are receiving calls and have noticed a decrease in their delinquencies. We feel good knowing that every day, every account that needs a call is receiving that call. An added bonus: It is also nice now if someone is out on vacation or out sick, calls can still continue and coverage is still there no matter how many people are out. It has been a great system for us and right now I don't know what we would do without it!
North Shore Bank