100% Committed to Bank and Credit Union Collection and Recovery

IBS Team Members

  1. Headshot of Rob Daley

    Rob Daley – President

    Phone: 603-410-5701

    Rob co-founded IBS in 1989, after spending six years as a lead developer for a core banking system, and three years as the SVP, MIS at St Mary’s Bank. Rob’s focus remains growing IBS staff, so we provide world class collection and recovery solutions to banks and credit unions, while expanding our partner channels beyond all main core system providers and primary ancillary product relationship partners.

    New Hampshire has been Rob’s home for 57 years, with his wife, son and daughter-in-law, daughter and son-in-law and their two kids. When not talking to you, working on the Board of Directors at Sugar River Bank, you can find Rob repairing or building a stone wall, clearing downed trees, playing with their dog or just loving NH mountain life.

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  2. Headshot of Cindy Daley.

    Cindy Daley – Director of Operations

    Phone: 603-410-5708

    Cindy began her career at IBS in 2009 after spending over 20 years in the financial industry.   Her career began in the banking industry, working in Operations for Trust Services, Credit Cards and IT.  After a relocation, she began working for a banking software company where her roles included Customer Support and Installations.  One install, led to a consultant role, where she was responsible for creating an IT/Operations department for the bank.  This is where her love of system efficiencies and establishing policies and procedures was born!

    While taking time off to raise children, Cindy volunteered at the elementary school library program, sharing her love of books.

    While not at work, Cindy enjoys spending time with her grandsons, expanding gardens on their 13 acres, and continues to research her family’s genealogy.

    Cindy attended University of NH and is a graduate of the NE School of Banking, Williams College.

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  3. Headshot of Mike Laliberte.

    Mike Laliberte – Regional Sales Director

    Phone: 603-410-5715

    Mike joined IBS in 2015. He came to IBS from a fortune 100 company with an in depth background in customer service, program management and project management.

    He is married with children. When not in the office Mike can be found enjoying the outdoors, playing golf, coaching youth sports or enjoying his kids many activities.

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  4. Headshot of Katie Daley.

    Katie Daley – IBS Administrator

    Phone: 603-510-5725

    Katie joined the IBS Client Service team in 2014, with a passion for helping others, a drive to contribute to the success of the team, ready and eager to learn. When not working, Katie can be found behind her camera lens or outside with her husband and family.

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  5. Headshot of Kyla Pillsbury.

    Kyla Pillsbury – Client Service Administrator

    Phone: 603-410-5724

    Kyla joined IBS in 2016. She brings many years of project management and organizational talent to the team. Kyla is a graduate of Colby-Sawyer College where she studied Biology, Chemistry and Business Administration.

    Kyla is a New Hampshire native having grown up in the midst of the White Mountains. When not in the office, she spends her time working with both the New London & Wilmot Fire Departments as both a firefighter and AEMT. In her spare time, she also enjoys hiking, photography, traveling and completing projects around her house.

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  6. Photo of Dee Widom.

    Dee Widom – Client Services

    Phone: 603-410-5726

    Dee joined the IBS team in December of 2014. She brings to the team her experience of 11 years in software support and installation, focusing on excellent customer service and project coordination. She has a dual Bachelors in Business Administration and Marketing.

    Dee has lived in the Lake Sunapee area for the past 30 years with her spouse and two rescue dogs. She is an avid Red Sox and Dartmouth Women’s Ice Hockey fan. In her personal time, Dee enjoys the many recreational opportunities of the Sunapee area particularly hiking, kayaking, and snowshoeing.

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  7. Headshot of Doug Caffrey.

    Doug Caffrey – Client Services

    Phone: 603-410-5722

    Doug joined IBS in 2016. He brings over 30 years of technical experience to the team. His background includes application and database programming for the US Navy, software and hardware support for an Apple/IBM dealer, and implementation analyst work in the software publishing industry.

    Doug is married and has 3 children. He and his family have lived in the Lake Sunapee region of NH for over 25 years. When not riding roller coasters, he enjoys other outdoor activities such as skiing, hiking, kayaking and RC modeling.

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  8. Headshot of Sharron Hallen.

    Sharron Hallen – Project Manager

    Phone: 603-410-5721

    Sharron Hallen joined the IBS Team in Nov. 2019 with years of customer service, implementation and project management experience. I am passionate about “doing what is right by the customer” and building customer relationships. A smile – even on the phone goes a long way…

    When not in the office, you can find me spending time with family and friends, hiking, biking, enjoying the outdoors and traveling.

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  9. Headshot of John Bock.

    John Bock – Client Services

    Phone: 603-410-5730

    John joined the IBS Client Service team in 1998, configuring, installing, training and supporting IBS systems, having spent years prior to IBS in the technology service business.

    As an active member of the Red Knights International Motorcycle Club enjoys motorcycling, as well as photography and traveling.

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  10. Headshot of Rob Simpson.

    Rob Simpson – Client Services

    Phone: 603-410-5723

    Rob joined IBS in 2016. He brings over 15 years of Bank Operations and 20 years of IT experience to the team. He holds a MBA from SNHU and a BS from UNH. He has lived in the Lake Sunapee Area for over 30 years fostering his love for golf and hockey. He is married and has two grown sons.

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  11. Headshot of Jenny Chambers.

    Jenny Chambers – Operations Assistant

    Phone: 603-410-5707

    Jenny joined IBS in 2015. She came to IBS with many years of accounting and office management experience. She is detail oriented and has a passion for checklists. If you have any questions on your Invoices from IBS make sure to contact her.

    When not at IBS, Jenny can be found on the tennis court or with her husband and 3 children enjoying the many wonderful outdoor opportunities New Hampshire has to offer.

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  12. Mike McFadden – CTO

    Phone: 603-410-5732

    Mike McFadden has been in the software engineering industry for more than twenty-nine years. He has designed and developed a multitude of software solutions ranging from stand-alone desktop applications to n-tier enterprise level systems. He works or has worked as a consultant, senior software engineer, and software architect for companies of all sizes, including governmental agencies and Fortune 500 companies.

    Mike graduated from the University of Texas at Dallas earning a Master of Science in Computer Science. Michael graduated, with honors, from Texas Lutheran University earning a Bachelor of Science degree in Computer Science with a minor in mathematics. Additionally, Michael holds certifications as a Microsoft Certified Solution Developer (MCSD), a Microsoft Certified Application Developer (MCAD), and a Microsoft Certified Solution Developer.NET (MCSD.NET).

    Mike joined the IBS team in 2003.  He is married and has 2 children.  Mike enjoys spending time with his family and is an avid soccer fan, he enjoys watching international soccer and watching his daughter play club soccer with FC Dallas and high school – go Broncos.

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  13. Headshot of David Lee.

    David Lee – Client Services

    Phone: 603-410-5727

    David is originally from California and moved to New Hampshire in 2018. David has been involved in support, IT, application development, and negotiations, and holds a degree in Business Management. David loves reading, nature, music, technology, and spending time with his wife and 4 kids.

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