IBS Team Members

1. 

   Rob Daley – President

   Phone: 603-410-5701

   Rob co-founded IBS™ in 1989, after spending six years as a lead developer for a core banking system, and three years as the SVP, MIS at St Mary’s Bank. Rob’s focus remains growing IBS™ staff, so we provide world class collection and recovery solutions to banks and credit unions, while expanding our partner channels beyond all main core system providers and primary ancillary product relationship partners.

   New Hampshire has been Rob’s home for 57 years, with his wife, son and daughter-in-law, daughter and son-in-law and their two kids. When not talking to you, working on the Board of Directors at Sugar River Bank, you can find Rob repairing or building a stone wall, clearing downed trees, playing with their dog or just loving NH mountain life.

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2. 

   Katie Daley – Director of Client Relations

   Phone: 603-410-5725

   Katie joined the IBS™ Client Service team in 2014, with a passion for helping others, a drive to contribute to the success of the team, ready and eager to learn. When not working, Katie can be found behind her camera lens or outside with her husband and dogs.

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3. 

   Dee Windom – Client Services

   Phone: 603-410-5726

   Dee joined the IBS™ team in December of 2014. She brings to the team her experience of 11 years in software support and installation, focusing on excellent customer service and project coordination. She has a dual Bachelors in Business Administration and Marketing.

   Dee has lived in the Lake Sunapee area for the past 30 years with her spouse and rescue dogs. She is an avid Red Sox and Dartmouth Women’s Ice Hockey fan. In her personal time, Dee enjoys the many recreational opportunities of the Sunapee area particularly hiking, kayaking, and snowshoeing.

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4. 

   Doug Caffrey – Client Services

   Phone: 603-410-5722

   Doug joined IBS™ in 2016. He brings over 30 years of technical experience to the team. His background includes application and database programming for the US Navy, software and hardware support for an Apple/IBM dealer, and implementation analyst work in the software publishing industry.

   Doug is married and has 3 children. He and his family have lived in the Lake Sunapee region of NH for over 25 years. When not riding roller coasters, he enjoys other outdoor activities such as skiing, hiking, kayaking and RC modeling.

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5. 

   Sharron Hallen – Project Manager

   Phone: 603-410-5721

   Sharron Hallen joined the IBS™ Team in Nov. 2019 with years of customer service, implementation and project management experience. I am passionate about “doing what is right by the customer” and building customer relationships. A smile – even on the phone goes a long way…

   When not in the office, you can find me spending time with family and friends, hiking, biking, enjoying the outdoors and traveling.

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6. 

   John Bock – Client Services

   Phone: 603-410-5730

   John joined the IBS™ Client Service team in 1998, configuring, installing, training and supporting IBS™ systems, having spent years prior to IBS™ in the technology service business.

   As an active member of the Red Knights International Motorcycle Club enjoys motorcycling, as well as photography and traveling.

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7. 

   Rob Simpson – Client Services

   Phone: 603-410-5723

   Rob joined IBS™ in 2016. He brings over 15 years of Bank Operations and 20 years of IT experience to the team. He holds a MBA from SNHU and a BS from UNH. He has lived in the Lake Sunapee Area for over 30 years fostering his love for golf and hockey. He is married and has two grown sons.

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8. Mike McFadden – CTO

   Phone: 603-410-5732

   Mike McFadden has been in the software engineering industry for more than twenty-nine years. He has designed and developed a multitude of software solutions ranging from stand-alone desktop applications to n-tier enterprise level systems. He works or has worked as a consultant, senior software engineer, and software architect for companies of all sizes, including governmental agencies and Fortune 500 companies.

   Mike graduated from the University of Texas at Dallas earning a Master of Science in Computer Science. Michael graduated, with honors, from Texas Lutheran University earning a Bachelor of Science degree in Computer Science with a minor in mathematics. Additionally, Michael holds certifications as a Microsoft Certified Solution Developer (MCSD), a Microsoft Certified Application Developer (MCAD), and a Microsoft Certified Solution Developer.NET (MCSD.NET).

   Mike joined the IBS™ team in 2003.  He is married and has 2 children.  Mike enjoys spending time with his family and is an avid soccer fan, he enjoys watching international soccer and watching his daughter play club soccer with FC Dallas and high school – go Broncos.

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9. 

   David Lee – Client Services

   Phone: 603-410-5727

   David is originally from California and moved to New Hampshire in 2018. David has been involved in support, IT, application development, and negotiations, and holds a degree in Business Management. David loves reading, nature, music, technology, and spending time with his wife and children.

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10. 

    Savannah Peace – Sales and Operations Coordinator

    Phone: 603-410-5731

    Savannah is a new addition to the IBS team. Her previous experiences include operations at the Cincinnati/Northern Kentucky Airport, advising her clients as a Personal Banker, and most recently, working with government contractors and nonprofits as a Payroll/HCM sales executive. She is a graduate of the University of Cincinnati with an associate degree in Business Management Technologies.

    Savannah has been rooted in the Cincinnati area her entire life. She and her partner live with their two rescue cats (Sushi & Chai). When not in the office Savannah enjoys hiking, gardening, traveling, arts and crafts, and checking out new local restaurants and breweries. 

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11. Shannon Simonelli – Sales Support Specialist

    Phone: 603-410-5729

    Shannon joined the IBS Sales team in 2022. She brings several years of experience in sales and customer service. Shannon is from Providence, RI where she currently resides with her two daughters. She enjoys spending time with her family and friends – when you can’t find her at home you will likely find her on one of the beautiful RI beaches, outside enjoying nature with her children, or at a music concert.

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