CARM-Pro™ debt management and collections system for banks and credit unions from Intelligent Banking Solutions™ can increase the amount of debt collections a bank debt collector can process daily.
In business since 1989, the sole focus of our company has been to develop, support and service dynamic, proactive bank debt collection management software for financial institutions in the U.S. Our team’s data driven debt collection software exceeds performance of other payment and collections platforms.
Money invested in the robust options of this debt recovery management system enable our bank industry customers with departments of debt collectors to improve their total assets per FTE.
CARM-Pro™ debt collection software for banks makes collecting money and fee payments in more ways from borrowers easier and more streamlined.
Debtors include people with consumer loans, business loans, and other low or high interest accounts, according to the credit score on their credit report.
Information that enhances debt collectors’ work flow and compliance is always available from our dedicated customer service team. We help our creditor customers to use CARM-Pro™ and to swiftly recover debt using fair debt collection strategies.
This loan collection process can help any debt collector to eliminate manual tasks; comply with state government agency rules and internal and external policies; enhance productivity; decrease total outstanding debt; reduce risk; and prevent charge-offs.
“Since we installed Intelligent Banking Solutions’ collections software our delinquencies
Tarry Pribble, AVP – Collections First National Bank of AltaVista
have dropped significantly.”
The Most Powerful Debt Management and Collections System in Banking
Payments for powerful debt recovery system are wise investments. More and more banks and credit unions now benefit from the powerful debt collection systems of CARM-Pro™ proven collection and asset recovery management technology by Intelligent Business Solutions. Ask by name for branded CARM-Pro™ desktop and browser-based debt collection and recovery software.
The information and options that CARM-Pro™ provides represents value that far outweighs any costs, and place it in high regard by hundreds of satisfied bank business credit department users. CARM-Pro™ streamlines the complex collection management process. In compliance with rules of the Consumer Financial Protection Bureau, CARM-Pro™ ensures compliance with internal and external collection and recovery policies, can help to grow bank income, and can lower costs through resource efficiency.
CARM-Pro Explainer Videos for Presidents & CEOs, Vice Presidents and Collection Managers
The #1 Debt Collection Management Software for Over 1200 Banks and Credit Unions
More than 1200 financial institutions in the U.S. currently license the scalable functions of CARM-Pro™ debt collection management software. The addition of this software is ideal for community banks and credit unions with limited collection staffs, as well as large banking institutions with billions in loans and reserves.
CARM-Pro™ is compatible with any financial institution’s existing core banking system, and operates in mixed technology environments on-site or in a data center.
“We built CARM-Pro™ to be the most dynamic, user-friendly system for banks and credit unions to manage delinquent accounts and recover assets.”
Rob Daley, Founder & President | Intelligent Banking Solutions, Inc.
Features and Benefits of Automated Debt Collection Software for Banks
Below you’ll learn reasons why CARM-Pro™ is the premier comprehensive debt collection software that delivers intuitive, user-friendly, configurable, adaptable, automated support for community banks, credit unions, and larger financial institutions across the U.S.
We invite you to list your loan collection system questions, and contact us for a Discovery Call. We will discuss your bank’s experience with your current debt collection and recovery process. Then we’ll explore how CARM-Pro tools can help enhance your team’s management of accounts receivable.
Debt Recovery System Organizes and Manages All Consumer and Commercial Debt
Successful management of accounts receivable stems from proactively setting goals, implementing a debt recovery system, and measuring progress against established metrics.
Action items can be segmented into three phases, including pre-litigation, litigation, and recovery.
Suggested categories and ways to establish payment collection goals include review of things like: percent of past-due accounts delinquency at month-end, roll rate, net charged off, etc.
Automatically Interfaces with Multiple Core Banking Technology Platforms
Intelligent Banking Solutions is partnered with all of the leading core financial service technology providers. This enables your bank to seamlessly import and access debtor account information in real time.
CARM-Pro™ Seamlessly Interfaces With These Core Banking Technology Platforms:
- Black Knight
- COCC Insight
- Corelation Keystone
- FIS Bankway
- Fiserv DNA Enhanced
- Fiserv DNA Standard
- Fiserv Summit
- Fiserv Vision Cleartouch
- FIS IBS
- Fiserv ITI Premier
- In-House/Custom
- Jack Henry ODI Silverlake
- Jack Henry ODI CIF 20/20
- Jack Henry ODI Core Director
- Symitar EPISYS
“There is NO core banking system that CARM-Pro™ doesn’t seamlessly interface with.”
Rob Daley, Founder & President | Intelligent Banking Solutions
CARM-Pro Debt Recovery Software Consolidates All Collection Account Types for Maximum Efficiency
Your bank collection operations department can stop the inefficient toggling between various types of collection accounts maintained in your core banking platform or other collection systems.
CARM-Pro™ debt recovery software for banks allows multiple imports from various source-systems. It consolidates information from all types of collection accounts into one robust environment that provides user-friendly, easy-access account tracking and management.
- Consumer, Mortgage, Commercial loans
- Credit cards
- Negative balance deposits
- Leases
Secure, Intuitive Collections Environment Ensures Focus and Accuracy
- Intuitive user-friendly collector interface maximizes use of debt recovery tools and staff productivity
- Native “Effective Use” report identifies underutilized CARM-Pro functions and provides tips on how to use them, which enables institutions to benefit from deeper use of key capabilities
- User-friendly functional and system-access controls improve accuracy and business decisions
- Custom-configured workflows enable proactive focus on key accounts and metrics
- Access to custom-configured debtors’ profiles and history minimizes research before calls
“Great Software, Great Support: Flexible, Easy to Use, Accommodates Huge Client Growth”
Debbie Weisenberger, Asset Recovery Director – First Federal Savings Bank of Rochester
Automates Collections to Maximize Income and Reduce Delinquencies
The goal of an automated collection management in banking is to accelerate the collections process of accounting operations and reduce the number of cases that convert to special collections.
This enables your team to keep their focus on protecting a growing number of customer relationships rather than pursuing things like delinquencies.
CARM-Pro™ provides these compliance features and enforcement tools to manage delinquent accounts:
- Custom-configured workflows enable consistent follow-up with debtors
- Automated and manual ticklers define and sort next steps of follow-up with borrowers
- Consistent, progressive communications and complete, accurate documentation encourages payment of delinquent credit
- Automated compliance-enforcement communication tools include:
- Outbound debtor messages standard & custom voice messages, emails and SMS debt collection via text messages
- Rule-based and single-click letters
- Predictive dial campaigns that can target any selected group, on any schedule
- Scoring options using comprehensive artificial intelligence enhance collectability, bankruptcy predictability, credit and other factors that impact work flow queues
Records Every Debt Collection Step and Provides Clear Next Steps for Bank Debt Collection Agencies
The key premise of CARM-Pro™ is that every action taken by your institution’s debt collection staff must result in a clear next step, such as follow-up on an expired demand, missed promise or other delinquency.
Each next step is called a “tickler” and becomes part of a collector’s daily workflow.
As each tickler is attempted or satisfied (for example, a committed promise to pay overdue invoices or a student loan is honored), the outcome is automatically recorded.
The tickler then progresses as a subsequent step in the workflow, or is removed if past-due invoices are satisfied.
Sorts & Sequences Daily Workflow Based on Your Financial Institution’s Priorities
CARM-Pro™ automatic workflow sequencing enables consistent review of debtor status (broken promises, expired demands, no contact, etc.) according to your financial institution’s priorities.
Debt Recovery Management Software Automates Complex Collections Decisions
This debt recovery management software is the dependable way to automate complex collections decisions. It eliminates time-consuming manual review and verification steps, and enables bank collections staff to focus on more productive management of accounts receivable.
- Workflow sorting enables collections staff to manage the right accounts in the right sequence
- Automation simplifies management of bankruptcies, repossessions and foreclosures involving sensitive accounts such as employers, vendors, loan officers and institutional branches
Accepts Loan Payments from Businesses and Individual Consumer Debtors by Phone, Same-day ACH
Collectors have the option to accept phone payments via mobile phones or land lines. Other options include tools such as sending borrowers payment reminders; payment process services, and convenient 24×7 self-payment access.
Payments arrive as same-day ACH, including both the funding and the payment (allowing fully automated phone/self-pay via ACH posting, with no human intervention necessary to direct the funds to the correct loan account).
Automatically Monitor and Leverage Changes in Debtor Status
CARM-Pro™ automatically monitors and flags debtors’ profiles to alert bank loan collection agents to changes in debtor status, including bankruptcies, debtor deceasement, litigious debtor, judgements and liens, delinquency score changes, incarceration, employment changes.
Credit Collection Management Tool Automatically Monitor Debtor Contact Information
As a credit collection management system, CARM-Pro™ also enables interactive single-click research of debtor contact information including: phone numbers, addresses, relatives, associates, nearbys, property, motor vehicle, people at work, reverse DA, phone type (land, cell, VOIP, etc.) and military status.
CARM-Pro™ Operates on All Microsoft Platforms
CARM-Pro™ credit and collections management software ranks high in customer satisfaction by bank loan collection officers and their IT Departments.
No Unique System Requirements or Account Management SystemsProtocols
CARM-Pro™ operates on all standard Microsoft-supported platforms or prerequisite systems including Windows Desktop and Windows Network, as well as SQL Server and IIS server.
Direct Support for Bank Debt Collectors from Intelligent Banking Solutions’ Collections Management Experts
Intelligent Banking Solutions CARM Pro Software is fully backed by a commitment to responsive, premium service from dedicated customer service people throughout the banking software lifecycle.
Debt collectors gain the prompt support they need to configure and optimize system performance.
For example, our services include things from system implementation to deployment to software training, upgrades and troubleshooting
As a single product, single industry-focused firm, Intelligent Banking Solutions is renowned for unmatched knowledge and in house customer service, as user reviews consistently indicate.
Proven Debt Management System Software for the Banking Industry
It’s time for your calls to put our 30+ years of experience to work for you. Transform your bank’s debt collection practices! Discover how CARM-Pro™, the best debt management system software solution can help you.
Talk with us and learn how this contemporary technology and intuitive collector interface will practically pay its own bills or costs by increasing net income without increasing FTEs for your organization.
CARM-Pro™ Systematically Manages and Recovers all Debts Owed your Bank or Credit Union
CARM-Pro™ automation and task sequencing is a key feature that enable banks and credit unions to systematically manage all debt stages and issues, to reduce delinquencies and prevent charge-offs.
Our proven ARM-Pro™ Asset Recovery Manager™ is a module available within the CARM-Pro™ suite of features. When activated, this module enables financial institutions to manage the full life cycle of bank collections – including recovery of special collection loans that can represent vast income recovery.
A Customized Approach to Collection Management in Banking
We encourage our banking industry clients to customize the advanced features of CARM-Pro to reflect their corporate culture and values, and the unique personality of their online branding presence.
The Scalable Solution to Increase Cash Flow and Improve Collections Processes for Your Bank or Credit Union
The scalable nature and full configurability of this powerful debt collection and recovery software enables bank collections employees to make instant system changes that accommodate changing environments.
It also maximizes efficiency, effectiveness, and system longevity.
Easily Configure Compliant Debt Collection Database Fields for each Bank Collection Agent
Users can easily add, delete, and reconfigure fields (and field code translations) in the database, as well as standard messages, screens, data on screens, letters, and other system calculations and document management.
Extend CARM-Pro’s standard information with all additional information that your institution requires.
Open Database Enables Collections Compliance Management and Robust Reporting of Key Metrics
CARM-Pro™ has an open database that supports collections compliance management. In just a few clicks, users can generate standard Intelligent Banking Solutions-provided reports, in-house reports, or ad hoc custom reports to track key metrics.
CARM-Pro Debt Collection Management System FAQs
Debt Collection Management System
Yes, as the leading credit union and bank collection software, phone integration is a critical requirement. CARM-Pro allows delivering an Intelligent Banking Solutions pre-recorded or client custom recorded voice message to a client defined set of debtors at a client configured day and time. This outbound message delivery can also be an email, an SMS or a traditional letter. Collectors can also “click dial” any debtors’ number. Collectors can record any phone call. Supervisors can listen into calls.
Yes, since CARM-Pro has unlimited database fields, any data needed to support their debt collection strategies for banks any credit unions can be stored and leveraged. Collector assignments have no CARM-Pro limits and inclusion or exclusion parameters, so Intelligent Banking Solutions clients can deploy their debt collection strategies with robust (complex) decisioning and what queue an account goes to.
A core belief in our firm is information sharing, and not enabling company silos. CARM-Pro has standard image system interfaces to the leading image system companies. This allows banks and credit unions to further leverage their investment in an institution wide image system while extending the value in their bank collections software, and lets non-collectors (when/as needed) to view collection letters.
Yes, CARM-Pro has many native capabilities as very strong compliance software for banks and credit unions. CARM-Pro has fully automated, and collector action initiated work flows, allowing banks and credit unions to identify required compliance steps, and configure CARM-Pro to complete those steps (send a letter, email, text or deliver a dynamic voice recording); based on individual selection criteria and on client defined schedules.
If I use multiple account servicing systems, can CARM-Pro accept data from multiple (all) systems?
Yes, often banks and credit unions select different servicing systems to accommodate their servicing needs. As the leading bank collections software, CARM-Pro successfully accommodates this need on a regular basis.
Intelligent Banking Solutions has a huge advantage as CARM-Pro is the only product Intelligent Banking Solutions offers, we only have one software for banks and credit unions. When clients call, they need not walk a phone tree to try to locate a resource with “some” knowledge of the collection system, as every employee has one job – collection software for credit unions and banks. That team member sells, installs, supports, develops, and bills you to use this one product. Intelligent Banking Solutions does not have to balance its software development resources across multiple products. 100%$ of Intelligent Banking Solutions’ software development funds go to CARM-Pro – collection software for banks and credit unions.
CARM-Pro was first designed in 1989, in NH, during a deep recession. Bank and Credit Union collection departments were changing rapidly, to a very dynamic industry. Consequently, a key design requirement for CARM-Pro was the ability for collection managers to change virtually everything about CARM-Pro. Adding new data items, screens (new screen or new data on a screen), standard messages, work flows, field translations, letters; almost everything can be collection manager changed “instantly”. CARM-Pro has no limit to the number of unique fields a client can add to CARM-Pro.
Yes, as a 30-year veteran company, Intelligent Banking Solutions has provided CARM-Pro, the leading debt collection management system for banks and credit unions, to clients deploying virtually every core account servicing system available. Intelligent Banking Solutions established relationships with most core account servicing companies, allowing a standard interface. CARM-Pro was created on industry standards, therefore can accept information from any core account servicing system.
Yes, Intelligent Banking Solutions wants its clients to select the best vendor for their institution, be it repossessions, legal, inspectors and so on. CARM-Pro has a native 3rd party export/import utility, where any CARM-Pro based data can be sent to any client approved external vendor. Additionally, of that external vendor has “results” to share with the institution that data can be returned and imported into CARM-Pro. Often, the 3rd party may have a web user interface, allowing collectors to connect to that web site and perform specific tasks. CARM-Pro allows pre-defined web sites allowing the passing of transaction information and CARM-Pro based data. For example, if a collector needed to file a claim with their CPI firm, often these CPI transactions can be configured in CARM-Pro, and menu point-and-click performed within CARM-Pro.
Yes, CARM-Pro has an integrated pay-by-phone module. Collectors making collection calls can accept the phone payment, debtors can self-pay 24×7, and non-collector staff can log into the payment portal to accept payments from account holders. The bank or credit union sets the time for the last payment for “today” (payments after that time are in “tomorrow’s” payments). Intelligent Banking Solutions’ clients originate these payments as same day ACH. CARM-Pro phone payments include both the payment funding and the loan payment information. So, the core account servicing system can directly post a payment to the proper loan account, with no human intervention.