Since 1989, our sole focus at IBS has been to develop and support a single, dynamic, proactive debt collection management system for banks and financial institutions in the U.S., enabling them to improve their total assets per FTE.
A solution that empowers bank debt collectors to eliminate manual tasks, enhance productivity, reduce risk, comply with internal and external policies, decrease total outstanding debt, and prevent charge-offs.
“Since we installed the IBS collections software our delinquenciesTarry Pribble, AVP – Collections First National Bank of AltaVista
have dropped significantly.”
CARM-Pro Explainer Videos for Presidents & CEOs, Vice Presidents and Collection Managers
The Most Powerful Debt Collection Management System in Banking
This powerful solution is CARM-Pro™, our proven Collection and Asset Recovery Management technology.
CARM-Pro is desktop and browser-based debt collection and recovery software.
It streamlines the complex collection management process, ensures compliance with internal and external collection and recovery policies, helps to grow bank income, and lowers costs through resource efficiency.
The Trusted Loan Collection Software for Over 1200 Banks and Credit Unions
Currently licensed by more than 1200 financial institutions in the U.S., the scalable functions of CARM-Pro™ are ideal for community banks and credit unions with limited collection staffs, as well as large banking institutions with billions in loans and reserves.
CARM-Pro™ is compatible with any financial institution’s existing core banking system, and operates in mixed technology environments on-site or in a data center.
“We built CARM-Pro™ to be the most dynamic, user-friendly system for banks and credit unions to manage delinquent accounts and recover assets.”Rob Daley, Founder & President | Intelligent Banking Solutions, Inc.
Features and Benefits of The Most Automated Debt Collection Management Software for Banks
Below you’ll learn the many reasons why CARM-Pro™ is the premier comprehensive loan collection software that delivers intuitive, user-friendly, configurable, adaptable, automated support for community banks, credit unions, and larger financial institutions across the U.S.
We invite you to contact us for a Discovery Call to discuss your bank’s current debt recovery process, and explore how CARM-Pro™ can enhance your team’s management of accounts receivable.
Proactively Organize & Manage All Debt Owed Your Bank or Credit Union
Successful management of accounts receivable stems from proactively setting goals and implementing processes that monitor and measure progress against established metrics.
Activities can be segmented into three phases, including pre-litigation, litigation, and recovery.
Suggested categories for which to establish goals include: percent delinquency at month-end, roll rate, net charged off, etc.
Automatically Interfaces with Multiple Core Banking Technology Platforms
IBS is partnered with all of the leading core financial service technology providers. This enables your bank to seamlessly import and access debtor account information in real time.
CARM-Pro™ Seamlessly Interfaces With These Core Banking Technology Platforms:
- Black Knight
- COCC Insight
- Corelation Keystone
- FIS Bankway
- Fiserv DNA Enhanced
- Fiserv DNA Standard
- Fiserv Summit
- Fiserv Vision Cleartouch
- FIS IBS
- Fiserv ITI Premeir
- Jack Henry ODI Silverlake
- Jack Henry ODI CIF 20/20
- Jack Henry ODI Core Diretor
- Symitar EPISYS
“There is NO core banking system that CARM-Pro™ doesn’t seamlessly interface with.”Rob Daley, Founder & President | IBS
Consolidates All Collection Account Types for Maximum Efficiency
You can stop the inefficient toggling between various types of collection accounts maintained in your core banking platform or other collection systems.
CARM-Pro™ debt collection software for banks allows multiple imports from various source-systems and consolidates all types of collection accounts into one robust environment that provides user-friendly, easy-access account tracking and management.
- Consumer, Mortgage, Commercial loans
- Credit cards
- Negative balance deposits
Secure, Intuitive Collections Environment Ensures Focus and Accuracy
- Intuitive user-friendly interface maximizes tool use and staff productivity
- Native “Effective Use” report identifies underutilized CARM-Pro functions and provides tips on how to use them, which enables institutions to benefit from deeper use of key capabilities
- User-friendly functional and system-access controls improve accuracy
- Custom-configured workflows enable proactive focus on key accounts and metrics
- Access to custom-configured debtor profile and history minimizes pre-call research
“Great Software, Great Support: Flexible, Easy to Use, Accommodates Huge Client Growth”Debbie Weisenberger, Asset Recovery Director – First Federal Savings Bank of Rochester
Automates Collections to Maximize Income and Reduce Delinquencies
The goal of an automated debt collection management system is to accelerate the collections process and reduce the number of cases that convert to special collections.
This enables your team to keep their focus on protecting customer relationships rather than pursuing delinquencies.
CARM-Pro™ provides these compliance enforcement tools to manage delinquent accounts:
- Custom-configured workflows enable consistent follow-up with debtors
- Automated and manual ticklers define and sort next steps of follow-up
- Consistent, progressive communications and complete, accurate documentation encourages delinquent credit repayment
- Automated compliance-enforcement communication tools include:
- Outbound debtor messages standard & custom voice messages, emails and SMS debt collection via text messages
- Rule-based and single-click letters
- Predictive dial campaigns that can target any selected group, on any schedule
- Comprehensive scoring options for collectability, bankruptcy predictability, credit and other factors that impact workflow queues
Records Every Debt Collection Step and Provides Clear Next Steps
The key premise of CARM-Pro™ is that every action taken by your institution’s debt collection staff must result in a clear next step, such as follow-up on an expired demand, missed promise or other delinquency.
Each next step is called a “tickler” and becomes part of a collector’s daily workflow.
As each tickler is attempted or satisfied (for example, a committed promise to pay is honored), the outcome is automatically recorded.
The tickler then progresses as a subsequent step in the workflow, or is removed if satisfied.
Sorts & Sequences Daily Workflow Based on Your Financial Institution’s Priorities
Automatic workflow sequencing enables consistent review of debtor status (broken promises, expired demands, no contact, etc.) according to your financial institution’s priorities.
This dependable automation eliminates time-consuming manual review and verification steps, and enables bank collections staff to focus on more productive management of accounts receivable.
- Workflow sorting enables collections staff to manage the right accounts in the right sequence
- Automation simplifies management of bankruptcies, repossessions and foreclosures involving sensitive accounts such as employers, vendors, loan officers and institutional branches
Accepts Loan Payments by Phone, Same-day ACH
Collectors can accept phone payments, while your debtors can access convenient 24×7 self-payment options.
Payments arrive as same-day ACH, including both the funding and the payment (allowing fully automated phone/self-pay via ACH posting, with no human intervention necessary to direct the funds to the correct loan account).
Automatically Monitor and Leverage Changes in Debtor Status
Automatically Monitor Debtor Status
CARM-Pro™ automatically monitors and flags debtor profiles to alert bank loan collection agents to changes in debtor status, including bankruptcies, debtor deceasement, litigious debtor, judgements and liens, delinquency score changes, incarceration, employment changes..
Automatically Monitor Debtor Contact Information
CARM-Pro™ also enables interactive single-click research of debtor contact information including: phone numbers, addresses, relatives, associates, nearbys, property, motor vehicle, people at work, reverse DA, phone type (land, cell, VOIP, etc.) and military status.
IT-Friendly CARM-Pro™ Bank Collection Management Software Operates on All Microsoft Platforms
No Unique System Requirements
CARM-Pro™ debt collections management software is valued by bank loan collection officers and their IT Departments.
It operates on all standard Microsoft-supported platforms or prerequisite systems including Windows Desktop and Windows Network, as well as SQL Server and IIS server.
Direct Support from IBS Collections Management Experts
The IBS CARM Software tool is fully backed by the IBS commitment to responsive, premium service at every stage of the banking software lifecycle.
From system implementation and deployment to software training, upgrades and troubleshooting, IBS experts provide the prompt support you need to configure and optimize your system’s performance.
As a single product, single industry-focused firm, IBS is renowned for unmatched knowledge and service.
Proven Debt Collection and Recovery Software for the Banking Industry
It’s time to put our 30+ years of experience to work for you, and discover how CARM-Pro™ can transform your bank’s debt collection management system.
Talk with us and learn how this contemporary technology will practically pay for itself by increasing net income without increasing FTEs for your organization.
Systematically Manage and Recover all Debts Owed your Bank or Credit Union
CARM-Pro™ automation and task sequencing features enable banks and credit unions to systematically manage all debt stages and issues, to reduce delinquencies and prevent charge-offs.
Our proven ARM-Pro™ Asset Recovery Manager™ is a module available within the CARM-Pro™ suite of features. When activated, this module enables financial institutions to manage the full life cycle of bank collections – including recovery of special collection loans that can represent vast income recovery.
A Customized Approach to Debt Collection Management
We encourage our banking industry clients to customize the features of CARM-Pro to reflect their corporate culture and values, and the unique personality of their brand.
The Scalable Solution for Your Bank or Credit Union’s Corporate Culture
The scalable nature and full configurability of this powerful debt collection and recovery software enables bank collections employees to make instant system changes that accommodate changing environments.
It also maximizes efficiency, effectiveness, and system longevity.
Easily Configure Debt Collection Database Fields
Users can easily add, delete, and reconfigure fields (and field code translations) in the database, as well as standard messages, screens, data on screens, letters, and other system calculations.
Extend CARM-Pro’s standard information with all additional information that your institution requires.
Open Database Enables Robust Reporting of Key Metrics
In just a few clicks, users can generate standard IBS-provided reports, in-house reports, or ad hoc custom reports to track key metrics.
CARM-Pro: Debt Collection Management System FAQs
Debt Collection Management System
Yes, as a 30-year veteran company, IBS has provided CARM-Pro, the leading debt collection management system for banks and credit unions, to clients deploying virtually every core account servicing system available. IBS established relationships with most core account servicing companies, allowing a standard interface. CARM-Pro was created on industry standards, therefore can accept information from any core account servicing system.
Yes, often banks and credit unions select different servicing systems to accommodate their servicing needs. As the leading bank collections software, CARM-Pro successfully accommodates this need on a regular basis.
How hard is it, how long does it take, to alter IBS’ debt collection management system to meet my ever-changing requirements?
CARM-Pro was first designed in 1989, in NH, during a deep recession. Bank and Credit Union collection departments were changing rapidly, to a very dynamic industry. Consequently, a key design requirement for CARM-Pro was the ability for collection managers to change virtually everything about CARM-Pro. Adding new data items, screens (new screen or new data on a screen), standard messages, work flows, field translations, letters; almost everything can be collection manager changed “instantly”. CARM-Pro has no limit to the number of unique fields a client can add to CARM-Pro.
Yes, CARM-Pro has many native capabilities as very strong compliance software for banks and credit unions. CARM-Pro has fully automated, and collector action initiated work flows, allowing banks and credit unions to identify required compliance steps, and configure CARM-Pro to complete those steps (send a letter, email, text or deliver a dynamic voice recording); based on individual selection criteria and on client defined schedules.
A core belief in our firm is information sharing, and not enabling company silos. CARM-Pro has standard image system interfaces to the leading image system companies. This allows banks and credit unions to further leverage their investment in an institution wide image system while extending the value in their bank collections software, and lets non-collectors (when/as needed) to view collection letters.
Yes, CARM-Pro has an integrated pay-by-phone module. Collectors can accept the phone payment, debtors can self-pay 24×7, and non-collector staff can log into the payment portal to accept payments from account holders. The bank or credit union sets the time for the last payment for “today” (payments after that time are in “tomorrow’s” payments). IBS clients originate these payments as same day ACH. CARM-Pro phone payments include both the payment funding and the loan payment information. So, the core account servicing system can directly post a payment to the proper loan account, with no human intervention.
Yes, as the leading credit union and bank collection software, phone integration is a critical requirement. CARM-Pro allows delivering an IBS pre-recorded or client custom recorded voice message to a client defined set of debtors at a client configured day and time. This outbound message delivery can also be an email, an SMS or a traditional letter. Collectors can also “click dial” any debtor number. Collectors can record any phone call. Supervisors can listen into calls.
Yes, IBS wants its clients to select the best vendor for their institution, be it repossessions, legal, inspectors and so on. CARM-Pro has a native 3rd party export/import utility, where any CARM-Pro based data can be sent to any client approved external vendor. Additionally, of that external vendor has “results” to share with the institution that data can be returned and imported into CARM-Pro. Often, the 3rd party may have a web user interface, allowing collectors to connect to that web site and perform specific tasks. CARM-Pro allows pre-defined web sites allowing the passing of transaction information and CARM-Pro based data. For example, if a collector needed to file a claim with their CPI firm, often these CPI transactions can be configured in CARM-Pro, and menu point-and-click performed within CARM-Pro.
IBS has a huge advantage as CARM-Pro is the only product IBS offers, we only have one software for banks and credit unions. When clients call IBS, they need not walk a phone tree to try to locate a resource with “some” knowledge of the collection system, as every employee at IBS has one job – collection software for credit unions and banks. That team member sells, installs, supports, develops, and bills you to use this one product. IBS does not have to balance its software development resources across multiple products. 100%$ of IBS’ software development funds go to CARM-Pro – collection software for banks and credit unions.
Yes, since CARM-Pro has unlimited database fields, any data needed to support their debt collection strategies for banks any credit unions can be stored and leveraged. Collector assignments have no CARM-Pro limits and inclusion or exclusion parameters, so IBS clients can deploy their debt collection strategies with robust (complex) decisioning and what queue an account goes to.