IBS knows the important nuances of credit union collections.
As a not-for-profit, member-owned organization, your credit union exists to serve the cooperative needs of your community and members, and grow your return on assets.
We understand your mission, and our firsthand experience will help you fulfill it. Of all the credit union software companies purporting to support credit union collections, only IBS maintains a sole focus on providing a single-product collections software for credit unions.
For more than 30 years we have perfected the ideal credit union collections software: CARM-Pro™ Collection and Recovery Manager – Professional™.
CARM-Pro™ software for credit unions by IBS enables your credit union to responsively and responsibly serve your organization’s member-owners.
Your loan collection and member service representatives can easily configure this proactive technology on-demand to effectively monitor, measure and recover all outstanding loans owed to your credit union.
CARM-Pro™ Technology is the Best Credit Union Collections Software for:
- Pursuing overdue loans and special collections accounts
- Managing debts in bankruptcy, foreclosure, and repossession
- Tracking non-earning assets such as real estate owned (REO)
- Recovering more delinquent loans and preventing charged off debt
- Growing credit union collections income
- Redeploying resources to perform credit union loan growth strategies
- Increasing compliance with proven credit union compliance software
Fully Manage Debt with Scalable Credit Union Collections Software
CARM-Pro™ scalable credit union collections software provides your collections staff with a single, proven system to thoroughly view and manage all of your members’ deposit accounts and loans.
Comprehensive configurations are tuned to enable collectors to manage all past due, delinquent and charged off accounts, as well as track bankruptcies, foreclosures, repossessions, and manage Real Estate Owned (REO) in a single, powerful credit union collections software product.
CARM-Pro™ Collections Software Streamlines Member Debt Management and Enhances Loan Growth Strategies for Credit Unions
Pursue More Loan Growth Strategies to Increase your Credit Union’s Return on Assets
Unlike for-profit banks, your credit union must facilitate your members’ financial wellbeing as well as achieve positive key metrics such as asset growth, member growth, and return on assets (ROA).
IBS collections software is thoughtfully designed to support credit union loan growth strategies.
CARM-Pro’s scalability makes it the ideal small credit union software as well as large credit union software, with flexible capabilities that serve you and your members at every stage of your growth.
Loan growth represents the interval-to-interval difference in a credit union’s number of outstanding loans.
It is influenced by current economic factors, as well as a credit union’s risk-tolerance, member demographics, and ability to grow market share.
CARM-Pro™ is the most comprehensive and contemporary collections software your credit union can use to streamline debt management and enhance your loan growth strategies.
Every Communication Can Be Customized in CARM-Pro™ to Initiate Positive, Proactive Interaction with Your Members, and Reflect Your Credit Union’s Supportive Culture.
Personalize Member Interaction with Customized Automated Borrower Communications
A supportive culture and respect for members’ financial wellbeing motivates credit unions to be more tolerant and less aggressive with demands on delinquent borrowers in situations such as pending foreclosures, bankruptcies, repossessions, and more.
Credit union loan service representatives often do whatever they can to support each member-borrower’s best interests in working out his or her financial situation.
Feature-rich and fully-customizable CARM-Pro™ technology enables credit union loan collection representatives to recover debt by cooperatively facilitating member loan repayment.
Your team can personalize all member communications with customized messages that reflect the tone, integrity, and principals that represent your credit union’s supportive culture and brand personality. Every automated call, SMS, email or letter can be customized to initiate positive, proactive member interaction.
Your collections representatives will also appreciate the robust CARM-Pro™ workflows that eliminate tedious manual tasks and empower them to focus their efforts on other revenue-generating activities.
Improve Compliance with Proven Credit Union Risk Management Software
CARM-Pro seamlessly works with your credit union’s core account servicing system.
This allows your member service specialists to gain a full overview and status of all borrowers’ accounts.
This proven credit union risk management software enables collectors to set or change workflow configurations that comply with all required steps of the collections process.
Robust credit union compliance software supports risk management by empowering your team to comply with internal credit union collection policies, as well as all state and federal regulations, such as those of the National Credit Union Administration (NCUA).
IBS Client-Partner Spotlight: Simplicity Credit Union
Simplicity Credit Union has been a proud IBS client-partner since 2009. As a financial cooperative, Simplicity has grown from 13 members at its inception in 1949 to now serve more than 25,000 members via seven locations.
As a self-proclaimed “progressive, people-centered” financial services cooperative, living out its mission “to make the complex simple”, Simplicity’s business model is tied to core values including: cooperation, leadership, integrity, creativity, and dependability.
In his own words, Eddie A., Senior Collector with Simplicity Credit Union shares 7 key reasons why his team values CARM-Pro™ technology and IBS partnership:
- CARM-Pro™ by IBS is totally customizable to our credit union’s size and needs.
- CARM-Pro’s features have allowed us to create efficiencies and reduce our staffing levels by half.
- We can do everything we need to do in CARM-Pro™, instead of bouncing from system to system.
- Everyone on the IBS staff is responsive, and quickly helps us to customize whatever we need.
- We also appreciate the ability to easily make our own changes to how we use the CARM-Pro™ system internally without having to call IBS for technical support.
- I’ve used more than 10 different types of credit union software systems over the years and CARM-Pro™, by far, is the best one.
- When speaking at conferences or talking with colleagues, I always suggest IBS credit union software to others because it’s an intuitive and very cost-effective collections system that works, backed by a team that cares about the long-term success of their client-partners.
Frequently Asked Questions about CARM-Pro™ Credit Union Software Solutions
Credit Union Collections Software
Our team’s singular-focus on development, sales and support of collections software for credit unions is a major advantage for your member-driven organization. Our founding IBS values and business philosophy are also comparable to yours.
As a privately-held corporation, we value partnership with you as our client, as you value partnership with your members. We treat your goals as our goals, as we engage in the same activity of ultimately supporting your members. We do this by fully supporting you with the credit union software solutions you need to grow your revenue and reinvest profits in support of your members.
IBS credit union collections software represents several advantages for your collections staff and credit union members. CARM-Pro’s robust workflows and advanced management capabilities enable loan officers to offer members a larger portfolio of loan-products, which enhances your financial institution’s loan growth. CARM-Pro’s compliance features enable your team to meet the rigorous demands of insurance agencies and other regulatory agencies, to lower your risk of noncompliance, for the protection of member-owners.
CARM-Pro™ by IBS seamlessly interfaces with every major brand of core account servicing system. Throughout our 30-year history, our firm has earned a positive reputation with these providers, as well as more than 1,200 financial institution partner-clients throughout the U.S.
Yes, your collections team can customize CARM-Pro to project the image, values and personality of your credit union. CARM-Pro provides a full suite of standard voicemail, SMS, and email messaging options, and also allows users to custom-create debtor messaging of any type. CARM-Pro’s customizable automation enables bankers to define their own message delivery parameters and schedule.