100% Committed to Bank and Credit Union Collection and Recovery

ARM-Pro™: The Most Effective Asset Recovery Software For Banks and Credit Unions

Systematically Manage & Recover all Special Assets Payable to Your Bank or Credit Union

Financial institutions can leverage the scalability of ARM-Pro™ automated asset recovery software to systematically manage their asset recovery debt collection efforts.

This proven asset recovery solution for recovery management in banks ensures they recover delinquencies to prevent charge-offs and improve their rate of bank asset recovery.

ARM-Pro™:  Your Asset Recovery Management Solution

ARM-Pro™ Asset Recovery Manager™ is a robust module available within the CARM-Pro™ debt collection management system

This robust module enhances recovery management in banks and other financial institutions by empowering lenders to strategically recover special collection assets that represent major income opportunities.

Assign Accounts to Any Collector According to Your Defined Parameters

Accounts may be assigned to any collector according to your bank’s defined parameters for including or excluding debtor names, debt types, account types, or other goal-related categories.

Screenshot of asset recovery software foreclosure tracking screen.
Foreclosure Tracking – Click Image to Expand View

Pre-define and Automatically Manage Special Asset Accounts

  • Past due cards
  • Delinquent or Overdrawn Deposits
  • Charged-off debts
  • Bankruptcies
  • Foreclosures
  • Repossession management
  • OREO (Other Real Estate Owned)
  • Debtor Litigation
Special assets report screenshot.
Special Asset Reports – Click to Expand View
Bankruptcy tracking screenshot.
Bankruptcy Tracking – Click to Expand View
Repossession tracking screen shot.
Repossession Tracking – Click to Expand Image.
Screenshot of asset recovery software financial transactions.
Financial Transactions – Click to Expand View

Financially Manage All Components of the Debt

Access Key Metrics with Automated Status Reports of Non-performing Loans

Access a library of unlimited reports designed to efficiently manage your collection efforts, your portfolio, and your entire special asset operations.

  • Litigation preparation
  • CMS
  • Onsite collections
  • Monthly trends
  • Interactive charting
  • Net flow rate
  • Funds by collector
  • Collector activities and queues
  • Board reports
  • Month end detail reports
  • Delinquent account charts, summaries & details
  • Account by delinquency
  • Special status reports
  • Enghouse summaries (voice messages, alerts, direct connects)

Screenshot of asset recovery software reports.
ARM Reports – Click Image to Expand View

Special Asset Management Customized to Your Corporate Culture

Your bank or credit union can easily customize ARM-Pro’s features and protocols to represent your brand’s unique personality and reflect the values of your corporate culture.

The Most Scalable Loan Recovery Software for Financial Institutions

The scalable nature and full configurability of this proactive credit recovery software enables special assets officers to quickly adapt to ever-changing external and internal regulations and protocols.

The tool’s intuitive and dynamic features are designed to grow with your financial institution’s size and evolving collection process and products.  This configurable tool for debt recovery strategies in banks protects your investment and ensures system longevity.

Intuitive, Secure, Integrated Asset Recovery Ensures Accuracy & Compliance

Reconfigure the Special Asset Recovery Software Database Fields with Ease

Lenders can easily and intuitively introduce, delete, and reconfigure fields and code translations within the dynamic database, as well as several other key system features. 

ARM-Pro™ helps streamline your operations by enabling you to extend its standard information with any additional information required by your institution.

ARM-Pro™ Asset Recovery Management Software Operates on All Microsoft Platforms

No Unique System Requirements

Financial lenders and their IT Departments appreciate the installation-ease of ARM-Pro™ Asset Recovery Management software. 

It can operate on a standard Microsoft platform such as  Windows Network and Desktop, or prerequisite systems such as SQL Server and IIS server.

You Gain Direct Support from IBS Asset Recovery Collections Software Experts

As a single-industry product developer and provider of ARM-Pro, IBS is committed to responsively serving our bank and credit union clients.

From setup and deployment to software training, upgrades and troubleshooting, IBS experts provide the prompt support you need to configure the IBS Asset Recovery Manager to optimize the performance of your people and your software.

Proven Asset Recovery Solutions for the Banking Industry

It’s time for you and your lenders to transform your loan recovery process! 

Discover the difference when you put our team’s 3+ decades of experience with turn-key asset recovery collections tools to work for your financial institution.  Contact us for a discovery conversation.

Frequently Asked Questions

Asset Recovery Software

Yes. ARM-Pro™ is the Asset Recovery Manager component of CARM-Pro™ that comprehensively facilitates special asset collection management. ARM-Pro™ also includes basic financial services that enable banks and credit unions to add to the default subtotaling levels or “buckets” with their own accumulators, to track loan principal, interest, late charges, and expenses such as legal, remarketing foreclosure, repossession, etc. Collectors can seamlessly and automatically track expenses and apply/record payments in accordance with their own established parameters.

A loan forbearance agreement is an arrangement between a lending financial institution and a borrower in arrears with loan repayment. The lender agrees not to pursue its legal right to foreclose on the loan, and the debtor agrees to a forbearance plan that enables him or her to catch up with loan repayment. For example, a bank may edit the loan repayment schedule to initially pause or reduce payments, and then temporarily increase monthly payments by adding a portion of the postponed overdue amount to the new schedule of payments.

The term “special asset” is used to describe an unpaid loan or line of credit that has progressed beyond an initial period of debtor payment-delinquency and is in jeopardy of foreclosure. A special asset is also referred to as a troubled loan, a troubled debtor (a person or company), or a borrower that demonstrates financial stress, which is a key indicator that he or she may lack the ability to repay their loan.

Foreclosure often leads to bank-ownership of the special asset, and the eventual sale of the asset minus expenses. Special assets managers in banks and credit unions can greatly reduce charge-offs of non-performing assets by using ARM-Pro™ to grow recovery solution.

The banking acronym SAG refers to the Special Assets Group of a bank or credit union, in which one or more special assets officers manage non-performing assets in the bank’s portfolio of financial asset management collections. This division is also known as a Special Asset Department (SAD), Managed Assets Division (MAD), or Loan Adjustment Department (LAD).

A Bank Workout Group is the division within a bank that’s responsible for managing all special asset collections with the intent to ultimately “work” loans out of the bank’s asset portfolio. When a loan progresses beyond delinquency and is considered a troubled loan, the bank’s workout group oversees the negotiations and management of forbearance agreements made with borrowers. This is accomplished by requiring borrowers to meet certain repayment goals within a specified timeframe. As a borrower works to meet his or her defined obligations, the bank agrees to forbear, or refrain from, foreclosing on the loan.

In a bank or credit union, a special assets manager serves as a loan recovery officer within a workout group or special assets division. This manager can individually manage, or oversee a group of managers with specialties in one or various types of commercial structures such as corporations, partnerships, and limited liability corporations. Other management specialties include real estate assets, mineral assets, etc.

A loan workout officer or special assets manager monitors the loan parameters and works to ensure that the bank is fully repaid.  If it appears that repayment will not happen and foreclosure is imminent, the officer manages the processes of foreclosure, remarketing, sale of the loan at auction, etc. 

Special asset management software – also known as debt recovery management software – is a valuable component of a loan recovery management system that enables financial institutions to systematically perform integrated asset recovery. 

It documents conversations, prompts follow-ups, summarizes current financial position of a loan, and typically has the capability to calculate if a borrower can make their payments.

ARM-Pro™ asset recovery software includes powerful scenario options ranging from loan modification, to input of income/expenses to test varying loan parameter changes that can affect or lower the schedule of loan repayment.

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