Trusted by thousands of banking professionals nationwide ● 35+ years serving banks and credit unions

About Intelligent Banking Solutions

Since 1989, Intelligent Banking Solutions has been at the forefront of providing revolutionary debt collection and recovery software specifically designed for banks and credit unions. Supporting thousands of collectors across the US, our commitment lies in the continuous development and support of our premier debt collection software.

Our flagship, SAFIRE-IQ™, exemplifies our dedication to innovation, offering collection agents a dynamic and automated toolset. This allows financial professionals to concentrate on core activities, ensuring the software’s continuous modernization and long-term adaptability for banks and credit unions.

At Intelligent Banking Solutions, our team combines innovation in banking software with business expertise. Recognizing the unique cultural, environmental, and policy challenges each client faces, we offer highly customizable banking solutions. 

Intelligent Banking Solutions is more than a provider; we are a partner to community banks and credit unions. Our inclusive partner culture encourages enhancements driven by client needs, making us a pivotal force in their success.

Intelligent Banking Solutions Team

Professional headshot of Hugh Khan, featuring a warm smile and business casual attire against a neutral gray background.

Hugh Khan

Chief Technology Officer (CTO)

Hugh stepped into the role of Chief Technology Officer at Intelligent Banking Solutions in 2024, armed with more than two decades of experience in leading technological innovations. His deep knowledge in system architecture, cybersecurity, and agile development practices is pivotal in advancing the company’s mission to provide community banks and credit unions with cutting-edge fintech solutions. Hugh is committed to mentoring the next wave of tech talent and remains at the forefront of exploring developments in artificial intelligence.

Professional headshot of Ronnie Wooten, featuring a warm smile and business attire against a neutral gray background.

Ronnie Wooten

Chief Executive Officer (CEO)

Ronnie became the CEO of Intelligent Banking Solutions in 2024. From her early days as a bank teller to becoming CEO of Suntell, Ronnie brings more than 30 years of experience in the financial industry to the Intelligent Banking Solutions team. She has an innovative approach, commitment to the advancement of CARM-Pro™, known today as SAFIRE-IQ™, and a passion to provide quality customer service. Beyond her professional achievements, Ronnie dedicates time to community service initiatives and treasures moments spent with her family, especially her new grandbaby.

Katie Daley

Director of Client Relations

Katie joined Intelligent Banking Solutions in 2014. Driven by her passion for helping others, she strives to boost our clients’ success by ensuring the Client Service Team is well-equipped to deliver top-notch service and support. Collaborating with the team, she focuses on expanding our client base and enhancing our products continually. Beyond the office, Katie indulges in photography and exploring the outdoors, enjoying what each unique New England season has to offer.

Savannah Peace

Business Operations Manager

Joining the team in 2022, Savannah brings fresh perspective to the Intelligent Banking Solutions team. Her career, spanning from operations at Cincinnati/Northern Kentucky Airport to sales with government contractors, underscores her diverse abilities. A lifelong Cincinnati resident, Savannah enjoys hiking, gardening, arts, crafts, traveling, and culinary explorations with her partner and their two rescue cats.

Professional headshot of Shannon Simonelli, featuring a confident expression and business attire against a neutral gradient background.

Shannon Simonelli

Business Development Executive

Since 2022, Shannon has been leveraging her years of sales and customer service expertise to enrich the Intelligent Banking Solutions Sales team. Calling Providence, Rhode Island, her home, she balances her professional life with joyful moments spent with her two daughters. Shannon finds solace in nature, whether that’s at the beach, enjoying the outdoor with her children, or attending music concerts.

Dapo Alabi

Business Development Executive

Dapo Alabi has more than 18 years of experience in banking and financial services. A graduate of Kennesaw State University, he has called the Atlanta area home for more than 40 years. Dapo is passionate about building relationships and helping financial institutions find solutions that support their growth and success. When he is not working with clients, he enjoys traveling, cooking, working on cars, tackling hands-on projects, and spending time with his family.

David Lee

Product Manager

David joined the Intelligent Banking Solutions Client Service team in 2018, after a move from California to New Hampshire. With a business management degree, he specializes in support, IT, application development, and negotiations. David’s enjoys reading, nature, music, technology, and spending time with his wife and children.

Dee Windom

Client Services

Since 2014, Dee has been a vital part of the Intelligent Banking Solutions Client Services team, bringing more than 11 years of expertise in software support and project coordination. Her commitment to outstanding customer service is evident in every project she undertakes. Residing in the Lake Sunapee area for three decades with her spouse and rescue dogs, Dee is a loyal supporter of the Red Sox and Dartmouth women’s ice hockey. Her leisure time is spent hiking, snowshoeing, and kayaking.

John Bock

Client Services

John has been a key player in the Intelligent Banking Solutions Client Service team since 1998, focusing on system configuration, installation, training, and support. With years in the technology service sector, John brings invaluable experience and insight. He’s an active member of the Red Knights International Motorcycle Club, with hobbies in motorcycling, photography, and traveling.

See how Intelligent Banking Solutions and SAFIRE-IQ™ can work for you.

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