It Takes Dedication to Be the Best Bank Collection and Recovery Software
A Message From Our President
At the Whittemore School of Business and Economics at the University of New Hampshire, I developed a keen understanding of business – and no preconceived notions about the banking industry.
Then, the first six years of my career were spent writing software for core banking systems. Throughout these foundational experiences, I personally interviewed hundreds of bankers to learn how they do what they do – and more importantly, what they needed to enhance their debt collection and recovery processes.
I then spent three years as the Senior Vice President of Management Information Systems for a very progressive financial institution, where I ran all back-office operations. This invaluable experience let me walk in the shoes of bank IT and operations staff, to experience their product and “vendor” service needs.
These experiences gave me critical firsthand insight into the dynamic banking and financial services industry, and the growing need for flexible, proactive solutions.
I witnessed the frustration, wasted time, enormous risk-exposure, and overlooked potential for loan recovery that occurred when collections officers had to manage their accounts with static systems that required intense manual labor.
In 1989, inspired by this experience and eager to fill the industry void using my balanced knowledge of business and software, I launched IBS as Intelligent Banking Solutions, Inc., and set out to create the solution with my hand-picked team.
A solution that would empower collections agents to proactively manage all debts owed to their bank or credit union. A solution that would put a robust, dynamic set of automated tools at collectors’ fingertips, to save them time and free them to focus on other core revenue-generating responsibilities.
Our Focus: The Most Contemporary Bank Collection and Recovery Software
Since 1989 the CARM-Pro™ system has consistently evolved with Microsoft operating software systems. Four times throughout its history, my team and I have also reinvested our resources and rewritten this robust software from the ground up, to proactively build it to contemporary standards.
This was not an upgrade or migration; it was discarding a functioning system and writing brand-new code, to achieve the long-term value of a system built to uphold contemporary technology requirements and capabilities.
In fact, our banking software is so contemporary that we also recently released three significant software updates within 12 months – while many of our industry peers have not updated their software in years.
This vital advantage accelerates the return on investment for your bank or credit union, and enables your team to rapidly adapt and respond to market changes, government regulations, new lending products, and the collection requirements of your investors, insurers and guarantors.
Simply put, the IBS team and technology are an ideal long-term investment that will help your financial institution achieve aggressive goals in challenging economic markets.Rob Daley, IBS Founder
Committed to Community Banks and Credit Unions
We authentically partner with clients, and view their success as a direct reflection of our success.Rob Daley, IBS Founder
For more than three decades, my team and I have introduced hundreds of banking industry executives and collections managers to CARM-Pro™.
Our single-product focus has enabled each of them to grow their organization’s income by decreasing costs and increasing assets per FTE. This focus enables us to maintain the most contemporary bank collection and recovery software, and directly support our clients.
You don’t need to navigate a “phone tree” to talk directly with us; nor roam our website for details about debt collection software for banks and credit unions.
When calling us, you won’t encounter a phone system that requires several steps to reach a “department”, such as lending, then servicing, then collections.
We will personally answer your call, and you’ll speak directly to a team member who either wrote the software, or sold, installed, supports or invoices you for our single banking software product: CARM-Pro™.
Privately-held to Ensure Customer Focus
As a privately-held bank collection and recovery software firm, we’ve earned our reputation by cultivating strong client relationships. We authentically partner with clients, and view their success as a direct reflection of ours. We do not acquire, integrate, downsize and move on. Every client represents a new partner in our firm’s organic growth.
In my 40 years of industry-specific experience, I’ve cultivated relationships with key executives of every major core provider, attended key industry strategic conferences (as well as major vendor client conferences), and served as a community bank director. I direct my team to keep our fingers on the pulse of our dynamic industry as we proactively prepare for market changes, rather than simply react to them.
Trusted Loan Recovery Software
Today, I’m very proud that more than 1,200 clients have partnered with IBS – but I’m even more proud of the enormous benefits they reap from our trusted loan recovery software. Many clients have purchased CARM-Pro™ multiple times throughout their career as they moved to new institutions.
I encourage you to contact us to confidentially discuss your bank’s current debt recovery process. You can help us learn what works and must be preserved, as well as what’s not working and should be improved. Together, we’ll discover if CARM-Pro™ may be a good fit for your organization’s specific needs.