How can we track the performance of the CMS-PRO?

Our key first step after initial contact is to clearly understand your objectives. We collect base line operating information on how your current operation is performing. We offer solution-reporting programs where we submit regular performance reports to executive management specifically tracking progress towards your previously stated business objectives.

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Can CMS-PRO help with compliance management?

Absolutely, CMS-Pro is a key element to your compliance adherence efforts. Using CMS-Pro to send all your letters ensures no unacceptable or risky verbiage gets to the eyes of a debtor (then into the legal process). Using CMS-Pro standard journal messages to document all your collection activity ensures clean, compliant messages are used in documenting all key events in the collection process. Messages and letters can all have unique follow-up ticklers, to ensure collector follow-up is timely and compliant, resulting in lower delinquent rates and reduced monthly charged offs. Interacting with the outside world concerning all delinquent accounts is done with a position of power, with established standards and policies, backed by clear accurate reports with computer date and time stamped actions.

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How can I ensure we use all the power of CMS-Pro?

A key advantage we offer our clients lies in what we call completeness of solution. CMS-Pro is only part of the solution. IBS Sales understands your expected benefits. IBS Client Services deliver CMS-Pro configured to your needs and requirements. Your staff is personally trained how to operate and configure CMS-Pro. We can also provide follow-on training and support via web-based tools to ensure you remain current and problems are fixed quickly and accurately. In short, we deliver the solution to your debt management challenges. Your CMS-Pro reports let you monitor CMS-Pro? effectiveness. We deliver the means for you to monitor and track the success in achieving your debt management objectives.

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How can I protect my investment from technical obsolescence?

IBS protects your investment from technical obsolescence. Our extensive collections and recovery research activities keep us current with the dynamic requirements of the debt management industry. Our research is then fed into our development department, to keep our solution leading edge. Our technical research and development staff works equally hard at weeding fact from fiction in the fast paced technology advancement world. We ensure your business solution and inherent technologies remain current leading edge solutions. For example, we integrated forgiveness of debt tracking and reporting within 30 days of its announcement as your responsibility. Our consistent implementation of the right answers documents our performance and commitment to you.

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What other reports can I get from CMS-Pro?

All critical monitoring information that you require to track debt management progress is at your fingertips. In addition to the library of standard reports, you can easily create your own reports, or we will create them for you. You can even specify your desired run time frequencies, and your reports will be automatically produced at your specified frequencies. Detailed or summary reports with color graphs can be part of your month end report package for executive management and the Board of Directors.

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