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Q&A
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CMS-Pro is an on-line complete debt management and control system. It automates the collection and tracking of delinquent accounts. It uses standard messages, automated letters, follow-up tickler queuing to increase collector productivity, which increases calls and letters per debtor and satisfies regulatory record keeping requirements while reducing delinquency rates and monthly charged offs.
ARM-Pro- automates the collection, documentation, and final tracking efforts for your problem assets such as Charged-off, Bankruptcies, OREO, and Overdraft Checking. ARM-Pro may be used jointly with CMS-Pro to maximize the most powerful delinquent asset collection management.
How will I benefit by using CMS-Pro?
Collector productivity will double, cutting collection costs in half. Delinquency rates will quickly be brought into target ranges, and maintained in the future. Outstanding delinquent amounts will be brought under pre-established control levels. Charged off amounts will decrease monthly, to achieve target levels on time. Collection activity is completely and accurately documented. Executive Management tracking and control are immediately implemented with powerful reports tailored to monitor progress toward your objectives.
What significant improvements can I expect from a complete modern debt management and control system?
Staff productivity doubles, or more, by reducing and eliminating labor-intensive tasks. Staff free time is re-invested in more frequent debtor contact (more calls and letters), reducing delinquency rates while decreasing collection costs. Collector work is properly prioritized based on institution policies targeted at efficiently reducing delinquency rates. Total workflow automation creates accurate management and tracking reports to monitor up to the minute actions. Accurate monitoring ensures you will maintain these positive early collection results. You will not revert back to high delinquency rates, unacceptable charge offs, and growing delinquency balances.
IBS is a New Hampshire corporation committed to providing hands-on debt management and control solutions to financial institutions. Our performance in the industry has been rated "exceptional" which is why both traditional national companies like BISYS, COCC and several Fiserv business units and core client/server vendors like IPS-Sendero, refer to us as their #1 solution of choice for their clients seeking a collections and recovery system.
What user training and client support options does IBS offer?
All IBS clients receive personal installation and training from three modules:
1) On-site to your organization- recommended for 5 or more users.
2) At IBS training center, can be the most cost-effective under certain circumstances.
3). Web-based training is quickly becoming the most popular choice.
We pre-configure all systems to meet your requirements. We deliver the system and teach you how to operate all aspects of the system. IBS Client Services staff work with you to quickly bring delinquencies to your target levels. We can tailor an implementation plan to meet all unique requirements your organization may present.
User support is offered based on a set annual fee per the number of concurrent licenses purchased and installed. It allows phone, FAX, Web or Email contact to our Client Services department to resolve functional and operational challenges with our systems during regular business hours Eastern Time. Remote and alternate time zones can be accommodated by special agreement. Annual updates and new software releases are provided at no additional charge, with this support program.
Copyright © 2005 Intelligent Banking Solutions